Do I need an account or a login to send a correction?

No. A correction is judged on what it contains, not on who sends it. The contact route on the site is open, and an anonymous note that quotes the sentence and cites the operator's own published source is handled the same way as one from a known correspondent. What matters is the page address, the exact sentence, the figure, and the primary source. A note without a source is read, but it cannot be acted on until a source is found, and that search takes far longer than a note that supplies one.

Will you tell me what happened to my correction?

Where the note is specific and supplies a working source, the desk aims to say whether the page was corrected or why it was not. Where the note is a general complaint, there may be nothing to report back, because there was nothing in it that pointed at a checkable claim. If a source cannot be reached or the operator's copy is ambiguous, the desk may say the figure is under review rather than guess. A correction that changes a page is noted on the page itself, so a reader can see the outcome there even without a separate reply.

What if the operator changed the terms after the page was written?

Say so, with the date the newer wording was read and a quote of it. A change in the operator's own terms is not a failure by the reader and not a scandal: terms move, and a page built on last quarter's copy can fall behind. The desk treats an out of date page as something to fix, and quoting the current operator copy with the date is the cleanest way to have it done. If both versions are live in different places on the operator's site, quote both and say where each was found, so the desk can judge which is current rather than pick one at random.

Can a correction be used to have an accurate page taken down?

No. A correction changes a wrong figure to a right one. It is not a route to removal, and a request framed as a correction but aimed at taking down a true page is declined once the page is checked and found to be accurate. The same applies to a request to soften an accurate description or to add favourable wording. The desk edits facts, notes the change, and leaves the rest of the page as it was. If an operator's own copy shows the page is wrong, the page is fixed. If it shows the page is right, the page stays.

Write to the desk, and what a correction costs to make

A correction is one of the few things this site will always spend time on, and it is cheaper to make than most readers expect. The desk wants a specific sentence, a specific figure and the primary source that contradicts it, not a general complaint. This page sets out exactly what to send, how the request is handled, and the handful of things the desk will not do no matter how the request is framed.

What the desk actually wants

The desk is not a complaints channel and it is not a place to argue about a brand. It is a place to point at a sentence on one of these pages and show, with a primary source, that the sentence is wrong. That distinction matters more than anything else on this page. A note that says an operator is bad, or that a bonus is a rip-off, or that nobody should trust a particular offer gives the desk nothing to work with. A note that says the wagering requirement on a named offer is printed as thirty five times when the operator's own terms say twenty five times is a correction, and it can be made in a morning.

The reason the desk insists on this is that every figure on the site is meant to be checkable. If a number cannot be checked, it should not be on the page, and the fastest way to have it removed is to show that it cannot be checked or that it was checked against the wrong thing. So the question the desk asks of any incoming note is simple: what is the specific claim, and what is the better source? Everything else follows from that.

A complaint about a brand, on its own, is not actionable. It may be true that a reader had a poor experience, and that is not being dismissed, but a poor experience does not by itself show that a published figure is wrong. Operators change terms, pages are updated quietly, and a single bad session is not evidence about the written terms. The desk deals in what the operator has published and what can be re-read, not in what happened during one withdrawal.

What to send with a correction

Four things, every time. They are small, and a request that includes all four can be handled without a second round of messages.

The page. Give the address of the page on this site where the sentence appears, or its title if the address is long and awkward to copy. If a reader is unsure which page it is, the section heading or a few words of nearby text is enough to find it. What the desk cannot do is search the whole site from a description of a topic.

The sentence. Quote the exact sentence, word for word, as it appears on the page. Not a paraphrase, not a summary, not a description of what the page seems to imply. Quoting the sentence shows the desk what the reader actually read, which is sometimes not what the page says. Precise quoting heads off most disputes before they start.

The figure. If the sentence contains a number, state the number as printed and the number the reader believes is correct. Be clear about the unit and the currency. A figure quoted in Australian dollars is not the same figure in another currency, and this site does not convert amounts, so a comparison drawn across currencies is not a correction. State the figure in the terms the operator publishes it.

The primary source. This is the part that carries the most weight, and the part most often missing. The primary source is the operator's own published material: the terms and conditions page, the promotion's own copy, the help page, the document the operator itself publishes and maintains. A forum post, a screenshot from a third party, a video, a social media comment or another site's summary is not a primary source. It may be a useful pointer that sends the desk looking, but the correction rests on what the operator says, not on what someone else says the operator says.

Where the operator's material is behind a login or changes from session to session, note the date and time the page was read, and quote the passage in full. If the operator has since changed the wording, that is worth saying plainly, because it changes the correction from an error to a change that was not yet reflected. Both are worth fixing. They are not the same fix.

How a correction is handled

The desk re-reads the figure first. Before anything is edited, the quoted sentence and the cited source are checked against each other, and the source is checked against whatever the page was originally built from. Sometimes the original source is still live and still says what the page says, in which case the reader's source either does not say what it appears to say or applies to a different offer or a different period. Sometimes the operator has changed the terms since the page was written, and the page is simply out of date. Sometimes the page is wrong, and the reader is right.

If the page is wrong, it is edited. The corrected figure replaces the old one, and where the sentence was wrong in a way that could mislead, the correction is not smuggled in silently: the change is noted so that a reader who saw the earlier version can see what changed. The note is brief and plain, and it is there so the page keeps a record of its own corrections rather than quietly rewriting itself and pretending the earlier version never existed.

The desk does not edit text to suit a tone. A page that says a term is unfavourable is not corrected because a reader finds the word unfavourable unfair. A page that describes a requirement accurately but bluntly is not wrong. Only the factual claim is in scope, and the desk will say so if the request is really about wording that the reader dislikes rather than a figure that is wrong.

Some corrections take longer than others because a source has to be obtained, or because the operator's own material contradicts itself in two places and the desk has to decide which is current. In that case the page may carry a short note that the figure is under review rather than a guess in either direction. An unresolved question is better stated than silently resolved.

What this site will not do

The desk does not accept a request to remove a true page. If a page accurately states a term, a requirement or a figure, and the request is that it be taken down because the operator would prefer it were gone, the request is declined and the page stays. Accuracy is not a reason for removal. This applies to operators, to their representatives and to readers alike; there is one standard, and it does not move because the person asking is unhappy with a true statement.

The desk does not accept a request to promote an operator. There is no arrangement by which a note from an operator, an agency or a reader buys favourable coverage, a better position, a softer description or a place in any comparison. The desk does not sell an editorial row. A paid placement dressed up as coverage would make every other figure on the site worthless, and that cost is far higher than any placement is worth.

The desk does not accept a request to add praise, to remove a criticism that is accurate, or to reframe a neutral sentence as an endorsement. If a page says an offer carries a wagering requirement, that sentence is not wrong because it is unflattering. The desk will correct a fact. It will not adjust a fact's surroundings to make someone look better.

Where a reader believes an offer's wording is wrong, the right move is to quote the operator's own copy. This site reproduces the operator's wording as published, verbatim, so that a reader can compare the two side by side rather than trust a summary. If the site has reproduced the wording incorrectly, quoting the operator's version makes that obvious and the fix is quick. If the site has reproduced it faithfully and the reader simply disagrees with the operator's wording, then the disagreement is with the operator, and the page is doing its job by showing what was actually written.

The desk is reached through the contact route on this site rather than through any address printed on this page. There is no published email address or phone number for the desk here, and a reader should not assume one exists because a page somewhere says so. Use the contact route the site provides, include the four things above, and keep the note to the point. A short, specific message with a source gets read first.

Questions about corrections

Do I need an account or a login to send a correction?: No. A correction is judged on what it contains, not on who sends it. The contact route on the site is open, and an anonymous note that quotes the sentence and cites the operator's own published source is handled the same way as one from a known correspondent. What matters is the page address, the exact sentence, the figure, and the primary source. A note without a source is read, but it cannot be acted on until a source is found, and that search takes far longer than a note that supplies one.
Will you tell me what happened to my correction?: Where the note is specific and supplies a working source, the desk aims to say whether the page was corrected or why it was not. Where the note is a general complaint, there may be nothing to report back, because there was nothing in it that pointed at a checkable claim. If a source cannot be reached or the operator's copy is ambiguous, the desk may say the figure is under review rather than guess. A correction that changes a page is noted on the page itself, so a reader can see the outcome there even without a separate reply.
What if the operator changed the terms after the page was written?: Say so, with the date the newer wording was read and a quote of it. A change in the operator's own terms is not a failure by the reader and not a scandal: terms move, and a page built on last quarter's copy can fall behind. The desk treats an out of date page as something to fix, and quoting the current operator copy with the date is the cleanest way to have it done. If both versions are live in different places on the operator's site, quote both and say where each was found, so the desk can judge which is current rather than pick one at random.
Can a correction be used to have an accurate page taken down?: No. A correction changes a wrong figure to a right one. It is not a route to removal, and a request framed as a correction but aimed at taking down a true page is declined once the page is checked and found to be accurate. The same applies to a request to soften an accurate description or to add favourable wording. The desk edits facts, notes the change, and leaves the rest of the page as it was. If an operator's own copy shows the page is wrong, the page is fixed. If it shows the page is right, the page stays.